artists | designers | makers

FAQ

Shipping Information

What couriers do you use for deliveries?

We use An Post and An Post’s International Courier Service DHL for our deliveries.

What are the delivery times?

Ireland: Within 2 working days

UK: Same as above

Europe: Delivery times vary depending on where you live but typically orders will be delivered within 2 – 5 days of dispatch.

Rest Of World: Delivery times vary depending on where you live but typically orders will be delivered within  7 – 10 working days, 2 – 5 days of dispatch.

What are the costs of delivery?

For Irish shipping costs please refer to our Irish shipping cost page

For International Shipping please refer to our International shipping page

How Can I Track My Order?

Your tracking details will be emailed to you when your order is dispatched.

Cann I Change My Delivery Address?

Your tracking details will be emailed to you when your order is dispatched.

Will I Have to Pay Customs Charges?

Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

Payment Information

Is it Safe to Order Online?

Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.

Security checks are also made on all transactions, to ensure the authenticity of each card payment.

What Payment Methods Do You Accept?

The following payment types: Mastercard, VISA, Visa Debit.

We only accept American Express if you select the Paypal Express button at the basket or checkout page. Please note that you do not need a paypal account to use your American Express Card.

We accept PayPal and Stripe.

When WIll My Card Be Charged For My Order?

Your card will be charged at the last stage of the checkout. We will run a few security checks and then your order will be sent to the warehouse for picking.

Products

Are All of Your Products Genuine?

All of our products are 100% Authentic. We buy everything direct from either the Brands or their distributors.

When Will You Be Getting More Stock?

We try and restock products where we can, but a lot of our products are limited and once they are sold they’ve gone. We try to keep our products fresh and are constantly adding new stock weekly.

The Item I Bought Has Now Been Reduced, Can I Have the Difference Refunded?

We know it can be frustrating when you see something you bought reduced the following day. Due to the unique concept behind how the store runs, the designers have complete control on the pricing of their products. We will stirve to make sure that the prices do not fluctuate however if it is being discontinued or an end of line product the designer may decide to reduce it to clear the stock to make room for a new line

My Order

How Do I Order?

You can use our Search bar at the top of each page or filter by Brand, Department, Colour and Size. Once you have found the product you want, select the size and Add to the basket. When you are ready simply go to the basket page, located top right corner and select Checkout.

You don’t have to register, you can simply check out as a Guest, but we do recommend you register with us to make future purchases much quicker.

You will be asked what delivery option and payment method you would like to use and select Submit order to finish.

You should receive an Order Confirmation email with your order details. Please check these thoroughly. If you have made any mistakes please contact us immediately.

If you haven’t received an email, then please check your SPAM filter first and then contact us.

How Do I Know If My Order Was Received Successfully?

You should receive an Order Confirmation email with your order details. Please check these thoroughly. If you have made any mistakes please contact us immediately. If you haven’t received an email, then please check your SPAM filter first and then contact us.

Can I Change Or Cancel My Order?

We are able to change or cancel orders in accordance with the Distance Selling Regulations. If your order has been placed, but not dispatched, we will make the change or cancellation straight away whenever possible. Please email, or call Customer Service team (insert number here) for assistance. We will always do our best to change orders but we can make no guarantees.

Part of My Order is Missing or Incorrect?

Firstly we would like to sincerely apologise, but we are only humans and we do make mistakes. Please contact Customer Services immediately (within 48 hours of receiving your parcel) so we can help resolve the issue. You will be required to keep packaging as we may need this to raise an investigation into any missing item/s. Failure to produce any packaging may result in 2 Wild Geese not being able to process an investigation.

If the parcel was signed for in good condition and you then you(the customer)  state that the parcel was damaged, then, again Urban Industry may not be able to raise an investigation and offer any compensation. We will require photographic evidence of the parcel.

If you contacted your courier and requested a SAFEPLACE for your order, 2 WILD GEESE are not held responsible for any loss or damage.

Returns

What is Your Returns Policy?

OUTSIDE of IRELAND – Please see our International Returns page for full details.

How Do I Return My Item if I Live in Ireland?

If you no longer want your item(s), you have 28 days in Ireland to return it to 2 Wild Geese. If you live outside Ireland you also have 28 days.

They must come back to us in original condition. This means UNWORN, ALL LABELS attached, in ORIGINAL PACKAGING.

Unfotunately due to Health and Safety we cannot accept the return of earrings

Customers are responsible for the cost of returning item(s), and for your parcel until it arrives at 2 Wild Geese.

Returning goods to 2 Wild Geese is simple. (tweak or remove this section as you need)

Please go to our returns section if you require a refund/store credit or an exchange. If you have chosen to Exchange an item or want Store Credit, 2 Wild Geese will offer you a FREE returns service.

If you want to return an item for a Refund 2 Wild Geese will charge you a fee of €‌3.95 to cover the cost of using our returns services.

If you decide to return using your own postal method, please do so at your cost, and we advise when posting the goods back to us, to use a tracked service as we are not responsible for any items lost in transit.

The customer is responsible for keeping all postal receipts for proof of return.

Here is a step by step guide of our Returns Procedure

Returns Address:

Returns Dept.
2 Wild Geese
Unit 12,
Level 1,
Corbett Court Shopping Centre
Williamsgate Street,
Galway.
Ireland.

Outside of Ireland: We do not offer a returns service outside Ireland. You are responsible for returning all items to 2 Wild Geese.

Please look at our returns page for more information.

Can You Confirm That You Have Received My Return?

Once your item has arrived at our warehouse, we aim to process it within 24 hours. Occasionally at busy times there is a delay on this, but we will email you as soon as we have Refunded or Credited you.

We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.

How long will it be before I am refunded?

Once you have received your email stating that we have processed your refund. Your refund should show in your account between 1-5 days depending on who you bank with.

Who pays for return postage?

It’s nice and simple, the customer pays for all returns postage. You choose how you would like to send it back.

Why have you not refunded the shipping cost?

If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.

Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.

2 Wild Geese

A Galway Marketplace with a difference